Refund Policy

1. Introduction

At Leads.me.uk, we strive to provide high-quality marketing leads and excellent service to all our customers. We understand that sometimes you may need to request a refund, and this policy outlines our refund procedures and conditions.

This Refund Policy applies to all subscription plans and services offered by Leads.me.uk.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new subscription plans. If you are not satisfied with our service within the first 30 days of your initial subscription, you may request a full refund of your subscription fee.

To qualify for the 30-day money-back guarantee:

• You must request the refund within 30 days of your initial subscription payment
• This must be your first subscription with us (the guarantee does not apply to renewal payments)
• You must provide a reason for your dissatisfaction to help us improve our services

3. Refund Eligibility

3.1 Eligible for Refund

You may be eligible for a refund in the following circumstances:

• Within the first 30 days of a new subscription (as per our money-back guarantee)
• Technical issues that prevent you from accessing our services for an extended period (more than 48 hours) that are within our control
• Duplicate charges or billing errors
• Significant and demonstrable quality issues with the leads provided (subject to review)

3.2 Not Eligible for Refund

Refunds will not be issued in the following circumstances:

• After the 30-day money-back guarantee period has expired
• For subscription renewal payments
• If you have accessed and used a significant portion of your monthly lead allocation (more than 50%)
• If you have violated our Terms of Service
• For reasons outside of our control (e.g., you no longer need the service, changes in your business circumstances)
• If you have not attempted to use the service or access the leads

4. Refund Process

To request a refund, please follow these steps:

1. Contact our support team at admin@leads.me.uk with the subject line "Refund Request"
2. Include your account email address, the date of payment, and the reason for your refund request
3. Provide any relevant information or evidence to support your request

We will review your refund request and respond within 5 business days. If your refund is approved, the payment will be processed back to your original payment method within 10 business days.

5. Partial Refunds

In some cases, we may offer a partial refund if:

• You have used a portion of your monthly lead allocation
• There were service interruptions for part of your subscription period
• There were quality issues with some, but not all, of the leads provided

The amount of the partial refund will be determined based on the specific circumstances and the proportion of the service that was unsatisfactory or unused.

6. Cancellation vs. Refund

It's important to understand the difference between cancelling your subscription and requesting a refund:

• Cancellation: Stops future billing but allows you to continue using the service until the end of your current billing period. You can cancel your subscription at any time through your account dashboard.
• Refund: Returns payment for the current billing period, subject to the conditions outlined in this policy.

Cancelling your subscription does not automatically trigger a refund. If you wish to receive a refund, you must specifically request one according to the process outlined above.

7. Exceptional Circumstances

We recognize that exceptional circumstances may arise that are not covered by this policy. In such cases, please contact our support team, and we will review your situation on a case-by-case basis.

Our goal is to ensure fair treatment of all customers while maintaining the sustainability of our business.

8. Changes to This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last updated" date at the top of this policy.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

• By email: admin@leads.me.uk
• By visiting the contact page on our website: leads.me.uk/contact.php